Interesting take on this Tyler but unfortunately, off the mark in our opinion. See Grobo is 100% a company based on service and when dealing with a customer who has supported that business and choose to get additional products and services, they need or should do the right thing.
Plus, if you have been following along, our box/build has not been without its problems and challenges, some we are still dealing with. Faulty parts, holes drilled on the wrong side of the base and ill-fitting sensor shield just to name a few.
Like I said, Grobo will do everything in there power to get you growing eventually but this no return policy is just another one of the company’s changes that my wife and I are very unhappy with and I am certain we are no alone in this. That coupled with the 30% decrease in support, feels like the writing is on the wall…
I appreciate your comments and we will just have to agree to disagree. That’s what make an open forum such a wonderful thing.