I was impacted by this exact issue during my current grow.
I agree with the above requests. The fact that there are potential issues with the growing process is acceptable. Draining and refilling is not a solution it’s a workaround. Why isn’t there an option to manually advance?
The lack of any notification or feedback that the system is not functioning as expected isn’t acceptable. Like the feedback mechanism you are proposing is that the plant doesn’t look great, so you have to submit a ticket, at which point you guys look at data we can’t see and immediately notice that the drain and fill didn’t happen correctly? In my case this happened on a Friday so I was out of luck until Monday. The other suggestions were to listen for the sound of the nutrient pumps running after drain and fills - lol like you can hear that over the fans/vibrations. I have since resorted to marking nutrient levels.
Please fix this. Also can you PLEASE add an option to turn off the lights during drains and fills? Better yet - an option to turn off the lights for a few minutes so that I don’t have to click the back button every 30s when checking in on my plant to enter “photo mode” and avoid blinding myself. The lights are bright af and even though everything is legal where I live I don’t exactly want to advertise that I have a grow box in my place.