Thanks for everyone feedback (tried all responses, keep them coming) and/or following this thread. I have been working with Grobo support trying to solve the problem. But it seems like I got more questions now. Read below:
TLDR:
I get bizarre response using Web App vs Android App
Web App - click on “Resume Drain” during drain mode.
App State - “Are you sure you are ready to start draining the water from your unit?”
Android App - click on “Pause” during drain mode.
App State - "“Congratulations! Your tank is empty, where to next?”
After the firmware update, the unit still does not drain. It seems the grobo does not correctly enter the drain mode. I get different responses using the mobile app vs the web app regardless of the firmware update.
Web App Results
When initiating drain.
Unit State - Unit does not drain
App State - It’s Draining (App thinks it is draining)
When clicking on “Resume Drain” during drain
Unit State - Unit does not drain
App State - “Are you sure you are ready to start draining the water from your unit?”
When clicking on “Pause” during drain
Unit State - No response
App State - No response
It seems that when I enter drain, the unit immediately enters the “pause” mode. I was just trying different things and noticed I get different results when using the Android App vs the Web App.
Android App Results
When initiating drain.
Unit State - Unit does not drain
App State - It’s Draining (App thinks it is draining)
When clicking on “Resume Drain” during drain
Unit State - No response
App State - No response
When clicking on “Pause” during drain
Unit State - Unit does not drain
App State - “Congratulations! Your tank is empty, where to next?”
For some reason, using the Android App, hitting the pause button, the app thinks draining is complete. Then after, I will try to fill, the app would right away tell me that I am full. These are really bizarre results. The water level is below the highest senor.
Also, I dont have one of those drain filters. I will open up the Grobo this weekend and look at the pump and water level senor. I appreciate everyone’s feedback
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the Pumps Kick On Either): (I Was Going To Say Try To Push The Hose Down Farther In The Tank To Suck Out Lower Water, -But- I Couldn’t Even Hear 
In To Support To Get This Resolved):
