Gen 2's are arriving! Here's the plan

Hey Growers,

The first units have started to arrive in our growers’ hands and we’re super excited to get everyone set up!

We’ve discovered that a couple of parts are missing/incorrect in our initial shipments, so here’s the plan:

Each Gen2 Grow Box order that has already shipped will be receiving a ‘repair parts kit’ that will get you up and running. The kits will begin shipping early next week and the new units going out won’t need a kit at all, they’ll be fixed at our manufacturing facility today.

We know you want to grow right away and that this isn’t the way you want to start your build, but we want you to know we are here for you and will get you growing as quickly as possible.

Thank you for your patience and support.

Cheers,
Stephen & Team Grobo

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OK thanks for the update. Glad it was caught so early on too, mine should be here today.

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I’m just unboxing now. This is the wire mine came with, is it the long or the short one? I am not sure until I start assembling it, but that step is near the end I think. @Stephen

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Hey @TheDogMan,

Yeah, you will need the repair kit. Couple of items we are hearing about:

The units shipped early this week may have Gen 1 grey cables. Same cable, just shorter.
They may also have 1 water level sensor that is too short to reach the plug.
We also will be sending out a smaller hinge for the door.

If ya’ll see anything else that doesn’t make sense or isn’t fitting, please let me know!

Kindly,
Stephen

P.S. - Love the Centipede in the background. 1st video game programmed by a female! I had the PacMan growing up.

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Thanks, I got up to the step putting the top together and stopped for now. I think my wire will reach the bottom, I might try to assemble the rest tomorrow and see what happens.

The video games I am big on, have that in the kitchen, PS5 and Series X in the main room, even a little on the computer.

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@Stephen. I would include some more screws too. It looks like I am short at least 8. I am missing all the screws for the bottom stuff like control box and 2 other metal pieces.

Also my door top hinge pin will not even fit in the door hole opening. I guess that is what you meant?

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@TheDogMan Hey mate, what is your PSN? We can play sometime together? I have a PS5 as well

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This is bad news, I am sorry to hear about these issues, I am glad I waited for a sale or just waited in general now before ordering the unit 2, will order one in 6 months or so!!

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@Stephen I know you are working on this, :grinning: are we going to get an update once it ships so we know it is coming?

Also did you see I needed 8 more screws, small door hinge pin, longer grey wire and not sure about the water tank piece or not.

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Hey @TheDogMan,

Yup, we’ve got you covered for the extra screws for sure. We are testing the door hinge solution today and we sure will be providing a tracking number and email once the parts ship out. Seems like it was only a couple wls that had short cords, so that is good news.

Cheers,
Stephen

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Great thanks.

My water tank seems OK.

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I figured it out. :grinning:

Hey Growers,

Here is the update to the update!

Repair kits are going out starting today for anyone that has reported to our support team that they have a short grey cable or a short water level sensor cord. If you haven’t reached out yet, please email the team at support@grobo.io and we will get you set up with the correct parts.

The good news is that we’ve determined that the door hinges are the correct hardware, so no need to wait to get your door on. Simply give the top hinge a gentle tap with a hammer and it will pop through the top hole.

Seeing new Gen 2 units starting to come online and begin growing is super exciting!

Kindly,
Stephen

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I just put my door on, hammered it twice, went right in. FWIW, watch out if you close it, as you need to plug the Grobo 2 in to get the door open again. :rofl:

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#17

- - - [2021-11.16]:

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ForAllToSee..~~ (2)
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@DetailOriented,


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  • (#Welcome): :wave:t4: :wink:


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  • (Looks_ :eyes: Like They Need A Better Inspection_ :mag: Crew To Quality Inspect Their Work, -Before- It Goes Out The Door_ :door:): (Better Informing Your Team At Grobo What Is Coming, -And- Mark_ :pen: Your Work Boxes With Colored_ :red_circle: Tags_ :red_square: That Belong Together On The Project): (Mark All Bins To Get It Right The First_ :one: Time_ :timer_clock:): (I’m Trying To Help You Out): (Use Paper Check_ :white_check_mark: List): (Sign Your Names To Them, Check_ :white_check_mark: For Each Item): (Date Them As They Finish): (I’m Just Saying_ :speaking_head:): {:wink:}:

  • (Make Me Proud People Of Grobo_ :groboone:, I Know You Can): {:smiley:}:

  • image = New Gen2 Gear Lot #2021 :green_circle:

  • image = Old Gen1 Gear Lot #2020 :large_blue_circle:

  • (It Doesn’t Take Much To Get The Job Done Right): {:green_thumb:}:

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:wink::smiling_face_with_three_hearts::groboone::green_thumb:


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@Stephen Thanks, I received my parts and am in the final steps and should be up soon. :grinning:

I wanted to ask about the bottle caps, as they now only have 1 hole not 2 with the extra air hole. Only wanted to mention it as I thought 2 was normal?

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@Stephen Also where do the ph and ec probes go? There is 0 instruction on where to put them.

If they go into the bottom of the water shield, then wouldn’t I have to remove it again, remove the outlet hoses it said to install, put her probes in and then redo everything I already did? Redo steps 23, 24, 25 and 26 once I ever install the probe and no where does it tell you what to do with it?

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EDIT: It does say somewhere in the Grobo app where to install them. Something should be noted in the instructions I think, as I had to take all the tubes out to remove the water shield to put the probes in. Now I have to put the tubes back in again.