Just tried to reach out via phone to get some extra info on this event, but missed you, unfortunately. I’ll try back in a bit to see if we can connect.
I spent a couple of hours this morning with the engineering team reviewing your case. Here are a couple of observations we have so far.
- We are worried about your ‘extension cord’ modification that is not GFI certified so close to a large reservoir of water. This is not safe.
- We see in the pictures you’ve shared that you’ve removed the dosing controller board completely at some point in your setup modifications. This is not recommended, as it comes pre-assembled and we are worried something has happened to this board.
- We do see a command from the app to drain your Gen 2 unit at 12:46 pm yesterday, but are unsure if you did this yourself in your troubleshooting.
The good news is that we’ve not seen this happen before and we’ve not had any reports of it coming into support to date. If anyone has this happen, please email us at email@example.com straight away!