Hey Stephane, I get your view and appreciate your view. That said, grobo is a business. And as such have an obligation to their customers, both up front and during the time their customers have their product under warranty. After said warranty, they have no more obligations to the customer. Now a top notch company will present their product in a fair, honest and accurate description of said product. This is the first issue that has been pointed out various times. When a company exaggerates what their product can do (at least in the states), that description has to be absolutely accurate, otherwise they can run into false advertisement laws. Do I believe grobo falsely advertised their product?.. to a degree. When you tell the public your product monitors heat and rh, well it’s true it does monitor, but will the noob grower understand that means monitor and not control??? Well apparently not given all the recent posts of those describing how they thought said unit will actually control said environmental conditions. Secondly, when people complain about different issues, that is their right as a consumer. It is up to Grobo’s team to concisely describe the product, in the most user friendly way so as not to give misleading information. When I drop 2k on a product, I expect it to function and work as described. And frankly the grobo does NOT function as described. It is NOT a set it and forget it device, neither does it control rh or heat! Not only that, but many of our pumps for the air stone have simply died. That should be addressed. Yes @Stephen I did get a new one but how is one supposed to change it out. I could go on and on. My point here is that, when a consumer is not satisfied with a product, there should be good customer service, and the consumer need not be shamed for pointing out issues with their product, the company should recognize said issue and deal with it. That is business 101. I don’t hear a lot of anger and vitriol as you have pointed out. I see people who have spent a shit ton of money on a product that was inaccurately described on their website, and as such are a bit miffed. The team shouldn’t get defensive, rather they should address each and every issue publicly and describe how they will move forward to address said issue and to let everyone else know how they can prevent said issue. We were all told we would see the data and that issue has been largely ignored and or downplayed thus far. I don’t think it a difficult task to include in the app. They promised something they haven’t delivered, of course people are going to respond. I understand in Canada you want to take the “nice”approach, but sometimes you need to be vocal a lot for something to actually get done. Let’s not forget, lots of non grobo potential customers peruse this site for just that kind of info and if they see grobo dragging feet then they’ll just go somewhere else. They don’t have a corner on the market, but if things keep going the way they have grobo will undoubtedly lose potential customers! That’s business. Now don’t get me wrong, I get that you have had multiple successful grows in the grobo, which tells me you are in a pretty optimal environment. Also I commend your defense of grobo, due to your experiences! Potential customers need to see that angle too. Let’s just not suggest people shouldn’t ask questions and complain when they need to. We all spent a lot of money on this product and we all want it to work flawlessly. Every experience is different and we need to realize it’s ok to have different experiences, and hopefully grobo addresses them all in a prompt and professional manner regardless of how they “seem to come off on the forum”. It’s pretty hard sometimes to get the real feel of how someone is “talking” when they are typing their words. And that is all I have on this subject 
