Can’t get my door to consistently lock. Is there any trick to this? I push it in, but it doesn’t click. Sometimes if I keep trying it, reset my grobo, etc. it will eventually work, but I can’t get it to work consistently. Have looked and nothing seems to be disrupting the seal or the latch or anything, I’m stumped. Thanks.
It’s a weird little thing that lock. I had the same issue when I first got mines. You have to push the button then push with pressure in the corner you will hear a click and it will lock.
You might have to bend to tab a little this is what I had to do with mine
Okay so my door doesn’t open/close without some help. I have to just squeeze the door in and then I can feel the lock release and then with closing I just press it in again until I hear the click again. Then she’s sealed tight👌 That’s how mine is anyway, didn’t have to bend or adjust anything
support team forbids me to guide anyone in anything because someone busted their tab off and (if they brake it off without their guidance the warranty is ruined)…
Sorry, the app doesn’t close door… Just unlocks it…
Thanks for the tips, and yeah, I did search first. Still can’t get mine to close regularly. Tried everything.
My 2 cents. Have you tried the app?
By app, you mean my grobo io? I only see a way to open the door from there. Is there a way to close?
Sorry, my bad. Was thinking open, not close
Bend the tab on the inside up slightly until you can close her and hear the click