Does anything turn on when you unlock the door?
Nope!
Hang in there @Mookie,
I know @Dani is on the case and reviewing your unit again this afternoon. Working to identify the issue so we can get you growing. This one is a good mystery for sure.
Cheers,
Stephen
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Hey @Mookie,
Can you share more info or a picture of the humidifier you are using and where it is in relation to the Grobo? We have the whole team working on your unit issues today…
Cheers,
Stephen
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fridababy humidifier and at first I had it inside the unit once or twice but the unit humidity became way to high. I also have tried placing it where the intake fan in on the back covered but still to much humidity. I didn’t use it after that. To connect to the grobo I us an Iphone 11 pro software 14.0.1. I have done the factory reset.
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I don’t want to assume anything, but I’m thinking having the humidifier inside your Grobo may not have been a good idea. If you know how, you may want to take the top off of your Grobo and look for any signs of condensation.
Reason I bring this up is because your AC is right above your machine, which would keep the top cool and could have caused condensation to build up. Especially if the humidity inside your machine was higher than the dew point, and the exhaust passes by all of the electronics up top, which is where the light controller is.
@Stephen are the electronics up top protected from high humidity and condensation build up?
Check out @SilverGrobo post on this thread.
https://www.allgrowers.com/t/humidifier-at-back-of-fan/5677/10
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I’m guessing the unit experienced way too high humidity having that humidifier inside the unit and then again right in front of the fans. There’s an incredible about of water that can accumulate if the RH is high like that. I bet the high RH caused some sort of electrical issue which impacted your lights.
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My humidifier was in the same place as that persons but that was days before my LED stop work. Also my AC points down but not right on my grobo more in the 6-12in space I have from the grobo to the wall area.
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My guess is your humidifier caused a condensation build up in the upper part of your Grobo. Only opening up the top and looking can rule that out. If there was a condensation issue you may see white spots where it dried, and you may also smell the telltale sign of fried electronics.
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Where is the best recommended placement for a humidifier? 
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LED suppose to be resident to humidity and I have looked at my system it’s fine. The only thing that’s not working is the LED light so I’m not sure how I feel about their response it being my fault to why the uint LED isn’t working. I know how circuit boards work and nothing would be working if the humidity was the issue. I’ve had a problem from day one of receiving the unit and now my only solution they can give me is it’s my fault and I have to pay 219.63 (circuit board), 160 (Stack up) and shipping 175 that’s crazy. After evening saying ill pay just to see the invoice no one responded. Here is a picture that nothing is wrong with my circuit board because the front LED and fans and everything wouldn’t be working.
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I’ve had it a month and no warranty covers nothing but the outside it seems.
One thing that I did notice is one of the wires going to the user button has a cut in it. I circled it for reference. It isn’t something that would cause your light to stop working, but it definitely isn’t safe.
Just because the LED is supposed to be resistant to humidity doesn’t mean that the connection jack on the mother board, or the ribbon cable itself are.
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Most of us have it pointed at the wall behind the Grobo, this helps diffuse the humidity so the machine isn’t sucking in too much.
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Also, because the circuit for the fans and the front LED are working doesn’t mean that there isn’t something wrong with the connection port for the LED light itself. The only reason all of them would fail is if either the external power supply went bad, or the power supply connection on the mother board went bad.
Either something happened to the connection for the LED light, or the LED light itself died. Several people on the forums have had the LED light die on them recently.
It’s the glue that’s on the connection. Understandable then just give me options to replace that. I’ll test it out.
I’ll try replacing the power connector and LED light.
Hey @Mookie,
Just finished chatting with @Dani and our hardware team. We can absolutely send you the LED Stack up to start your troubleshooting with, sounds like that is the plan, and an invoice is on the way. Dannielle responded to your inquiry this morning. We strive to answer all emails within 24 hours and can often respond the same day.
One point I wanted to clarify with you. When you say ‘I’ve had a problem since day one’, all the support team is aware of is the trouble you had Friday at 4:45pm getting onto wifi. We had a support call scheduled for the following Monday, but you were able to get online and start your grow on your own over the weekend. I also see that you reported your intake fans were not working, but discovered that they are not on for the germination stage and they are in fact working fine. Is there something up with the unit we are not aware of other than this?
I’m really sorry for the rough start you are having, our team is here to help you have successful grow after successful grow. Dannielle will provide a couple repair guides to assist in getting you back up and growing again as well.
Once the parts arrive, let us know if you want to jump on a call so we can assist.
Cheers,
Stephen
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