Hi el_gordino,
I agree that your plant isn’t where it should be at this time. With the unit not draining/filling correctly, the nutrient dosing isn’t happening correctly. This will negatively impact your grow. I know the support team has received your ticket and is actively working it through. They may have additional questions for you, or ask you to test to see if a solution is working.
For reference, we have 3 water level sensors in the tank. The unit is looking for all 3 to drop consecutively as the water drains out. We have found that roots may interfere with this procedure and have produced a root shield. We have also found that the drain tube can shift in shipping and needs to be pushed back down to the bottom of the tank to enable it to drain. Once the bottom water level sensor has dropped, we run the pump for an additional 40 seconds to remove additional nutrient solution. Upon fill, the system is again looking for 3 consecutive water level sensors to activate. If one or more don’t rise or fall as expected, the system won’t dose nutrients into the reservoir. (This is a deliberate design) I expect your water level sensors are not acting correctly, the plant looks like it’s not being fed properly.
Once we’ve diagnosed and solved your specific drain/fill issue, i’d recommend starting a new seed. Sorry mate.
Best,
Stephen