Update. I took the GROBO apart and discovered the air pump was disconnected at the circuit board. The support team provided some very useful instructions so putting everything back together as it should was easy. Thanks for all the help.
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Glad ur back up and running. Seems like most of our problems are happening during shipping
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Nice work Team… 
((#Resolved)):
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If you are talking about the little trap door on back, bottom right area, then it’s just a thumb screw to unscrew. If you’re talking about taking the whole back panel off you’ll have to ask @Stephen or someone who has taken it off, as I haven’t 
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Yeah that little door in the back. I saw in the thread u needed a special tool? just thumb screws?
For the little hatch, yup. Most other screws are either #1 or #2 Philips (star) if you want to remove any panels.
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I’m super sorry guys either they put different screws on my panel but I don’t have any Phillips that would fit the screw. 
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Hmm,
My hatch looks a little different but it looks like they used a Robertson (square) head screw for yours.
Here’s mine
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Same
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Okay thanks guys. I’m like, am I that incompetent lol. this is annoying lol
Do u guys happen to know what size is that Robertson square head?
Honestly I wouldn’t put that screw back in because it looks like it’s on it’s way to being stripped. Ask Stephen for the thumbnail screw that’s supposed to be there.
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#2
This 
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Crazy thing is I never even removed it and it looks worn down already
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Supposed to be a Thumb screw…maybe someone noticed it was missing at shipping and found the next best thing laying around 
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Azuri {Still A Champion To Me
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Bplatinum9 “Champion Lady”
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