Hey, Grobo support. Do you have a timeline on when items will ship? The order was placed on the 14th.
Those newly restocked items were gone quicker than the flash lol.
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Hey there!
We currently have transferred all stock we have of Support Racks and expect these items to ship in ~2 weeks to all growers with outstanding orders.
Feel free to message me at support@grobo.io if you want me to look into a specific order number for you!
s.
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Hi @stacey.grobo,
It’s been 21 days of the two weeks orders were supposed to ship out. I haven’t received any word on delay or anything. With a $14 charge for shipping I would think it’d be next day. Please advise.
Hey @NUTTSO642,
Good news is that the support racks have arrived and are in the process of being restocked at our distribution center. I expect they will ship out to you next week.
Email our team at support@grobo.io and we will refund your shipping cost, you have been super patient and we thank you for that!
Cheers,
Stephen
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