Hi Steven,
Like I told Todd, this is unfortunate. I’m sure I wont be the first to voice their concern.
May I ask what brought on this change?
I agree that the Champions are a great resource but even that wealth of knowledge can be somewhat limited as they can’t see what’s going on with your box. I’m not talking about the standard “how’s my plant look” or “when should my fan turn on” type of queries. I am fearful of the ones that a good old fashioned reboot won’t fix.
Example:
I have used the forum to get info on the Gen 2 (hopefully ready to go now that the replacement part has been installed) with being a new product and all. I see that it has not been without its challenges.
Let’s say, as planned, I fill her up tomorrow morning and drop my seed and I come back in a bit to see the box had emptied all over the floor. Champions will respond with the ever present “put in a ticket right away” and then we wait till Monday for a response?
Again, this is just worrisome. One of the primary reasons my wife and I took the leap and added the Gen 2 was because of the exemplary support and how many times they have come through for us. It is a huge weight lifted, knowing that you guys were always there. If this was announced before Good Friday, we may have reconsidered or at the very least, waited to see how this decision played out.
Now obviously, I know you guys and gals will still provide that same great service in a 5 day period and growers will adapt as that is what we do but maybe just one emergency support person might be an option, for when waiting 2 days might be detrimental to a plant.
Just worried.
I’m glad that you folks at Grobo are always willing to listen to us growers and make us feel like our concerns are valid.
That means a lot.
.
I feel like now I’m in good hands with these champions and there selfless efforts to help with our issues. But I do understand.