Updated Support Hours

Grobo Support
#6

Hi Mark,

I agree, MOST can be handled with a few good directions from a more experienced grower and/or a restart but certainly not them all. I am so very appreciative for all the guidance I have gotten from you guys on these boards. However, you know as well as I do that so many of these threads end with “put in a ticket”…

I’m not complaining just to complain. It is a very real concern to me as a consumer of a product that I have invested in and come to rely on for my medication. I have been lucky enough to have two very successful grows under my belt with a third on the way and starting a fourth in the morning with the new Gen 2. So I consider myself an investor in the Grobo product and a firm advocate of the growing experience.

Losing Saturday and Sunday is just about 30% reduction in support coverage. That’s a lot. I get that things are tough all over and companies have to make tough decisions and I’m am certain this on came with a lot of thought and consideration.

I’m only stating that I’m concerned.

(And I know my luck, I’m going to be the first person that has a problem wherein there is not quick fix from a friendly grower. You’re going to be the first one I ping if any problems arise in the morning when I fire up the Gen 2)

:peace_symbol:

6 Likes
#7

Hey @C453Y,

I can understand your concern. I myself was happy to hear when support was 7 days a week. However, I can also understand why they would go back to only weekdays. Just remember one thing…I can’t say that I’ve ever seen a problem to completely shut down a grow over the course of 2 days. Pretty much every issue we’ve come across in the 1.5 years I’ve been around, there’s always some sort of work around. Everyone here can help with ideas and suggestions, so don’t fret if support isn’t around…I’m sure we can find a work around if necessary to get anyone through the weekend :wink:.

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#8

I hear you loud and clear just saying most of the time we could keep your plant growing until Monday

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#9

I like most have had some hiccups with the gen 2, all handled extremely satisfactory in my opinion. Having just recently jumped into hydroponic growing, from soil, I have been reading a ton. Some people call me overly positive but I am thankful for the support that is offered by the staff and the growers here. I acknowledge for some this will be a rough deal, problems are few solutions are everywhere. Read Read Read Plan Plan Plan Smoke Smoke Smoke repeat

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Introduce yourself
#10

I can say the champions are correct. I’m new and there is a solution for just about anything on the site itself. Also I’d say two great champions responding to this change is a plus for the weekend issues. :+1:t2::sunglasses: I feel like now I’m in good hands with these champions and there selfless efforts to help with our issues. But I do understand.

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#11

Well my problem started today on Saturday I drained it then it drained all my nutrients out of the bottles and wouldnt stop draining (pump would shut off) I had to unplug it. The app doesn’t pause or fill my water. Now I have no nutrients and it keeps flickering on and off for some reason. I don’t know what to do, any help would be nice!

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((#SoSorryFor..)): :frowning:/:cry:/:sob:
#12

Is the Grobo on? Recipe loaded? If so, you can pour water in manually. Depending on stage we can dose if you have nutes manually. I’d pull hoses from 3-5 for now.

1 Like
#13

It’s on and recipe is loaded. I’ve had problems with the machine since day one. They resolved the first set of issues finally and now this.

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#14

I can understand the frustration. But I just want to keep you rolling till Monday :wink:

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#15

I will pull the hoses, should the reservoir be filled on day 15 or not all the way up?

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#16

If you’re at day 15, res should be to top water sensor. Don’t do anything through the app. You can dose 10ml of 3-5 manually as well.

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#17

Ok thank you so much I really appreciate it!!!

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#18

It’s why we’re here my man!

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#19

You’ll still need to submit a ticket so support gets in touch, but this should keep you running till then.

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#20

This may be completely useless information or completely wrong but I was wondering for the people who have had nutrient loss, are the nutrient feed tubes in the water tank or hovering above the water line. Are the nutrients being siphoned when the water starts draining? Knock on wood I haven’t had this happen to me yet. I would be super bummed if I lost all my bottles :sob:

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#21

In the tank. They go through a little pump with back flow prevention. There well down to the bottom Definitely electrical issue. It’s one of those one in a thousand that this happened. I think most of us have had similar problems along the line.

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#22

Hang in there man. It will all work out. Been there. Your in good hands. These growers are very helpful. :sunglasses::+1:t2:

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#23

Damn I think we all on this forum use cannabis for our medical benefits but some of you look like you might need to hit the peace pipe once more lol everything will work out and be smooth I have learned this from you guys I have been so impatient before with things and I am finally understanding and teaching myself to relax and pray and everything will pan out in time and communication if it takes a day or 2 we will make it through the problems and errors together as a growing family!!
And keep in mind this is coming from somebody that will bug the piss out of you and doesn’t have much patience, but I am slowly learning haha

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#24

Well I am officially joining the ranks of GROBODRAIN thankfully I was set up with a bucket and was able to unplug the unit and stop it almost immediately. Plugged it back in and am now stuck on connecting to WiFi. It didn’t resume draining so?

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((#SoSorryFor..)): :frowning:/:cry:/:sob:
#25

I am not the most social or personable :grinning: type guy, but support and the people are the only reason I bought a 2nd Grobo. It was almost done getting something else, then I started really liking the people and super help you get here, watched all the videos.

I had phone calls, txts, emails, stuff sent to me and much more. I know I post kinda harsh at times, I try to watch it. I medicate a lot too as I am MMP here.

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