So when did the pH and EC readings from a Blue Labs meters become proprietary? The only thing that could be conceived as proprietary is the API for the sensor readings. Now, if the Grobo actually alerted us when water was low (not the automated weekly reminder) or when the pH and/or EC were out of whack then I could see a possible reason not to share the data from the pH and EC. Its been awhile since I have been on the forums, but from what I remember there is literally zero live monitoring or alerts to the staff if something is wrong. We literally have to wait until we notice something, open a ticket, wait 12-36 hours for a response (longer if a weekend) and maybe they will be able to tell us something.
The problem I have with this is if you notice a potential pH issue on Friday evening, you have to wait until Monday before they will check the ticket. Or did they hire weekend staff recently? So I have to wonder what purpose it serves to block us from seeing the sensor data? If we could see it on Friday we could take steps to ensure the pH probe is calibrated. I just do not see the logic behind their decision.
Our only alternative is to purchase our own pH and EC meters to check for issues. Not sure how everyone else feels, but after spending well over $1900.00 the last thing I wanted to do was spend more money on my own set of testing equipment. Makes zero sense.