We hear/read a lot on these forums how “Grobo got your back” and we also read on these same forums sometimes when stuff goes wrong and people will come on here to vent. Maybe it makes them feel better, maybe not, who’s to say, sometime people need that.
But the one thing I don’t feel like we see enough of is giving props when Support steps up and really holds true to the whole “we got your back” statement.
At the beginning of the year, during my first grow, I ran into problems as new growers often do. Man doubts shot through my head about this box and I was almost ready to walk away from it altogether. Calmer heads prevailed and after some back and fourth between Support and some good direction on these forums, my grow turned around and finished up just shy of 2 ounces - deliciously curing as I type this. Never would have happened without the support folks at Grobo. They got the machine dialed in and producing!
Just a couple weeks into my new grow and ran into some problems/concerns and this time I calmly reached out with what was going on and a couple days later heard back from support. This one wasn’t as bad as the first go-a-round but the level of care and attention support delivers to their customers is amazingly refreshing. A few days later and a new pump with instructions was at my door.
Think about the job they have and the problems they face on a day-to-day basis? And I’ll go out on a limb here and just say it - most of the time we are trying to get the machine to do something it wasn’t designed to do or WE decided to do something strange like putting humidifiers inside the box or adding this and adding that and then we demand answers when stuff goes a stray. As Joe Biden would say “come on man!”
To date I have not read any legitimate criticism of the Grobo that holds any water.
I’m not saying that mods and different tweaks here and there are bad I’m just saying that at its core, the Grobo does what it states it does! And when it doesn’t, they do 100% have your back.
Thank you to all the Support staff for… well for just being there. To letting us vent, correcting us when we go a stray and quite frankly, kicking ass on the daily!
And now with all that said, I’ll go home and my Grobo will be acting up. And you know what? That’s okay - someone does have my back! I’m not worried about it…
Remember to be kind and tolerant of each other.