Support?

C453Y · December 23, 2021, 4:31pm

Tried both and neither worked.

You can leave a message but thats it.

TheDogMan · December 23, 2021, 4:52pm

I put in a ticket today to ask about a few things. I will see if/when they respond.

C453Y · December 23, 2021, 4:58pm

If they haven’t replied to anyone this entire week and tomorrow is Christmas Eve, and no support hours on the weekend anymore, I’d say your chances are slim to none that you will hear anything back till next week… maybe.

TheDogMan · December 23, 2021, 5:19pm

It was only about the fan in Grobo 2, now it doesn’t come on at all. I have my own so not a rush, but I would like to see “what they can see” as I wonder if some recipes are not updated for Grobo 2 and the new fans maybe???

C453Y · December 23, 2021, 5:31pm

To get my fan in the Gen 2 to come on I had to shift the schedule forward then back for it to come on.

C453Y · December 23, 2021, 5:51pm

Normally they are pretty good about communicating.