New error

Grobo Support
#1

Anyone got this today?

Screenshot_20181122-181348_Chrome
Screenshot_20181122-181348_Chrome1440×2960 132 KB

6 Likes
#2

Same here just noticed it a bit ago. Can’t access anything

1 Like
#3

Yeah I got it

1 Like
#4

Same

1 Like
#5

I get that too, and when I clicked on the link it took me to a Beta Tester Feedback Form, though I did not sign up for any Beta testing.

2 Likes
#6

@Todd.grobo,

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I’m seeing it too… :scream::scream:

1 Like
#7

I got this message too when I went to do my drain and fill. :cry:

1 Like
#8

@Stephen @bjorn

#9

Still there this am. Hope it clears up drain and fill today

1 Like
#10

I just get the 500 server error. Hope it’s not a 4 day weekend for everyone.

#11

Thanks for the heads up everyone! @bruno and the team will look into this first thing this morning.

2 Likes
#12

I do! Can’t access the my grobo page

#13

Same here been like this since last night.

#14

Very nice back up now. Water change coming up.

1 Like
#15

You’re quick @Wolf! Everything is online and running again. Our apologies for the down time.

If you notice anything that’s still not working please let us know.

3 Likes
#16

Thank you @bjorn, Drain and fill done. My beloved plant can eat fresh food again :slight_smile:

2 Likes
#17

@bjorn any chance it was caused by shaws outage? Across Canada

#18

@Todd.grobo It was caused by an update our team made and our automatic alert system didn’t fire properly to notify us of the issue. It was a small mistake in the code and the team is working now to make sure it doesn’t happen again!

3 Likes
#19

Mine is done also way to go guys

1 Like
#20

Ok good to know. Shaw got knocked out last night for a good portion of the country so wasn’t sure if that was it. They still haven’t gotten the issues fixed 14 hrs later