Just got my Gen 2

[DRaider]

I think a lot of the shipping and delays are due to COVID-19. I ordered a Cannatrol dry/cure box and they told me they are at the mercy of the suppliers and their shipping. He said the website says 3 weeks because that is what they told Us… I can respect that.

I have to offer this to you. Your concerns and gripes are ALL relevant and should be addressed.
However, this is the weed game. Legal or not…it is just that. Same folk same experiences. As a buyers, we all have been delayed and disappointed many times. We cussed, fussed, and still waited until we got it. Most of us chalk it up to the game and plan on it happening. (We order earlier than we need…Not saying you needed to…).

Just know you are going to get a great product. Be happy they delayed you for the Gen 2. Both boxes you have to take apart to do things. Trust me, the Gen 2 is a life saver once you get going. I have 4 Gen 1 boxes. @Stephen, I wish they would trade them out.

You are going to have maintenance issues, upgrades/additions, and a need to get inside to clean. Gen 1 is a pain. Gen 2 looks like Legos. You can take it apart and easily put it back together. It is made to be flexible for the grower. They did you a favor. Again, I felt bad when the announced the Gen 2, I was putting my Gen 1s together. I said Damn!

Just my opinion. You are good and will be very happy real soon. Stay flexible, you know the dealer is going to take his time getting you your stuff. It is the nature of our industry.

[preciousroy]

I don’t doubt that the Grobo is a great product. From everything I’ve seen and read, once it’s up and running - it’s one of the best tools out there to make your own medicine. Ultimately, if you say that the design tweaks make the Gen 2 an easier machine to maintain than the Gen 1 - I believe you.

We can agree to disagree with our general attitude about the “game” as you put it. This is 2021 and I’m not buying a dimebag from someone at Washington Square Park, I’m buying a computer. On the website I ordered from, when I ordered, it touted next day shipping and an in-stock product. I don’t know what industry you’re in, or what the nature of it is - but generally, when I order a piece of tech it arrives when it says it will - with all the parts needed to use it.

It’s not unreasonable to be frustrated that it took six weeks to arrive. It’s not unreasonable to be frustrated that it didn’t have all the parts needed for use. Yes, support did quickly respond and send replacement parts. Yes, I still plan on being very happy with the product once I can use it - but acting like I should be happy that Grobo (a medium-sized tech company with 8 rounds of major investments and thousands of units sold) has more reliability than a stereotypical pot dealer strikes me as incredibly presumptuous.

[DRaider]

I got you. Maybe this isn’t for you. Ask for a refund. I don’t care if it is a dime bag or 10 pounds, your going to wait until it actually happens. Everything is shipping andoving slower than expected. Going to get worse as the holidays kick in.

I cannot see you dealing with the plant issues you are no doubt going to have.

You must know company websites are behind real-time warehouse shipping. Did you call and verbally place your order? I could understand your level of frustration if they told you directly that you would have the box by a certain time.

How many times you been in a restaurant and they didn’t have a menu advertised item?

I have been to Mercedes to get a car. They had hundreds of expensive cars on the lot just like the salesman and their website said. When I got there with my money , the one I wanted was gone. I had to wait on my expensive car…Wow…

You are going to complain when the plant doesn’t grow right, when the box leaks, when the app freezes, and when the harvest is less than what you wished. Get out now before you cause yourself more stress. They will give you your money back since your box has not shipped. Good Luck man.

[preciousroy]

@DRaider

They will give you tour money back since your box has not shipped

I can’t imagine why we won’t be seeing eye to eye here.

[Hayden_Gregory]

Keep me posted as to when your box comes in and upload some pics through your build process!!

[TheDogMan]

It is out for delivery, so am ready. I am going to open it right away and see about that wire, if it is short or not. I want to get that handled right away. Also check out the water shield and make sure it fits.

[TheDogMan]

You will be fine. It can get a little frustrating at times is what people mean. Some days I open mine and then start worrying it is not this or that or growing like it should and all kinds of things.

I would build up a little stash in case, as this is a long 5 month process really with curing and if it gets delayed or goes bad, you might need some to get you by.

[Stephen]

Gen 2's are arriving! Here's the plan

Hey Growers, The first units have started to arrive in our growers’ hands and we’re super excited to get everyone set up! We’ve discovered that a couple of parts are missing/incorrect in our initial shipments, so here’s the plan: Each Gen2 Grow Box order that has already shipped will be receiving a ‘repair parts kit’ that will get you up and running. The kits will begin shipping early next week and the new units going out won’t need a kit at all, they’ll be fixed at our manufacturing facilit…

[joe_Macias]

Hey Stephen do we need to call support to get the kit or do u guys already know who might need them?

[TheDogMan]

He said they knew and were sending them out starting next week.

I was short 8 screws, need a smaller door hinge, need a longer grey wire and not sure if I need the water level piece or not, but thinking I might need it too.

[preciousroy]

Got everything in. Went to set up. Calibrated EC meter. App recommends “health check”. I do “health check” and it forces me to calibrate. I calibrate, it forces me to do a “health check”. Then it forces me to calibrate.

Please help.

EDIT: Restarted machine, cant get out of this endless loop. If I was accidentally sent a broken EC meter on top of everything, I won’t be surprised but I will absolutely be disappointed.

EDIT 2: Spoke to Todd at Grobo. They mentioned that I may need to update the firmware on the Grobo 2 unit. Of course, you can’t get to the settings in the app where this can be done until you pass the calibration screen.

[joe_Macias]

Damn! So what’s ur options at this point? Sounds like a headache! Just got my box but I won’t get around to putting it together til tomorrow.

[Purp]

I feel for you dude, seems like you have inadvertently been a beta tester for the grobo 2 and have encountered every bug possible!

[preciousroy]

Yeah, I’m not stoked. At this point, the Grobo has become the most expensive mistake I’ve ever made. The machine is now technically assembled but totally broken without any possibility for repair on my end.

I specifically stated that I can not get past the setup process to get into the main menu. I sent screenshots that demonstrate this. Todd emailed me back this:

So I understand you have built the unit and are in the processing of calibrating and you’re experiencing an endless EC loop. I have not heard of that yet on these units, I will definitely share that with the team. Are you able to skip this step after a power cycle?

I do see your unit connected online with the original firmware still on. Can you try updating your firmware via Settings / About my Grobo?
​
If you’ve still saved that EC calibration solution you are more than welcome to try calibrating again with the newest firmware updated and let me know how it goes. I will report back your findings to the team!

So I’m not sure where to go from here. Odd he hasn’t heard anything about this from other users of the Gen 2. I wonder why? Maybe they’ll update the app and I’ll be able to update the firmware, but it will require recalibration using liquid I no longer have any more of. Maybe the probe is broken. Maybe it’s a ghost. Who knows.

[FireGuy]

I’m just curious if any of you did ANY research before buying. Us Gen 1’s are still beta testers in a sense. We still have issues, but support is TOP NOTCH and takes care of issues as soon as possible. So cool your jets. I understand it’s a lot of money, but you could’ve bought a Seedo or Leaf and either never got your product or the company already went under. There are issues, and grobo has already seen them and addressed them. Relax, take a breath, and you’ll be growing in no time.

[preciousroy]

No, I’m not going to “relax” about this. Yes, Grobo is a company that has consistently shown to be reasonable at customer support. No, its not normal for a product to have all these issues. Yes, they should have messaged me as soon as I placed my order to explain the situation. No, it’s not unreasonable to be frustrated after getting the missing parts and then having the app freeze me out of using the machine.

So yes, I could have bought from some other company that went under. But no, I didn’t. And perhaps I’ll be growing in no time, but as of now - I’m just not growing.

[FireGuy]

[TheDogMan]

How did you get all the replacement parts already, I am still waiting? They said might not start shipping them until next week I thought?

[Marz]

Hi there I’m running into the same problem with short wires. How did u fix this problem ?

[joe_Macias]

All my wires were correct except the grey wire that goes from bottom of grobo to top of grobo. Other then that my box is in pretty good shape. Just stopped a little more than halfway becuz I’m waiting on cord to finish.