Help- Lost power during firmware update!

Hey @VermontGrobo,

Not yet. We have received the ticket and are aware of the situation, but still investigating. Hope to have @Daniel_Lendon up and running again asap. Power cycle while upgrading firmware is a worst case scenario, but we got you!

Great advice from @SWSVIC for sure.

Cheers,
Stephen

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Nope. Nothing apart from a few questions and requests for pictures to verify that the lights are indeed off? I do have some previous experience dealing with Grobo technical support, which was always fast, easy, as well as informing. So I am quite surprised that, while this is an extremely time-sensitive issue, I’m being asked to provide evidence before being offered a solution, and being left in the dark. I understand that this an unusual scenario, and they have their own process in order to provide technical support, and I appreciate that. But while they perform their due diligence, the state of my current grow is dwindling. If it does fail, this will be my second unsuccessful grow using Grobo. The first failure being due to poor quality control(plugs being swapped or unplugged, faulty circuit board, bad sensors, etc).

Hey @Daniel_Lendon,

We’ve sent over some instructions to get you back up and running once you have a chance to check them out. Let us know…

Cheers,
Stephen

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Just saw the email- thank you!!

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Excited to see that this can be resolved. Post details once you get it figured out! :pray:

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