Nope. Nothing apart from a few questions and requests for pictures to verify that the lights are indeed off? I do have some previous experience dealing with Grobo technical support, which was always fast, easy, as well as informing. So I am quite surprised that, while this is an extremely time-sensitive issue, I’m being asked to provide evidence before being offered a solution, and being left in the dark. I understand that this an unusual scenario, and they have their own process in order to provide technical support, and I appreciate that. But while they perform their due diligence, the state of my current grow is dwindling. If it does fail, this will be my second unsuccessful grow using Grobo. The first failure being due to poor quality control(plugs being swapped or unplugged, faulty circuit board, bad sensors, etc).