Hi Josh,
I’m familiar with the link and the subcategory, however posts haven’t actually been made by any of the team memebers or beta testers. Everything has been very quite over the last month and as the end of year shipping promise quickly approaching I would expect a surplus of updates and interactions within the forum. Again, this is all my personal opinion, I’ve voiced this concern before and it’s fallen on deaf ears at this point.
If you could help me out with contacting me directly I would greatly appreciate it. I’d like to know more information regarding my order specifically. I do not want to be told about the refund policy as it has nothing to do with wanting a refund. I want this product. I believe in this product. I just want to have the physical product and honesty. That’s what I want from a company and I’ve not felt that with Grobo over the past few weeks. So, if yourself or @bjorn could contact me directly I would greatly appreciate your time. Bjorn, you know I’m not here to bash and I’ve told you that privately, information is all I’ve ever stressed and that’s the same echoed throughout this forum from the few active members we do have.
I get you guys are under the gun internally and things are probably happening on the fly, so the information is fluid. However, we need something here within the forums so feed us. Come up with something short and sweet to keep our attention, small updates regarding small victories, what new things were achieved this week, ANYTHING. It keeps your audience focused and motivated in the product (Grobo) which in turns keeps folks happy. It’s the little things, but those aren’t everyone’s core values. Just try to see from the perspective of the customer who has given money to a company and when questions about product being delayed, or shipment information it’s all seems to go unanswered. I’m not trying to get anyone in trouble, rather better the path of communication between customer and product. Looking forward to your dialogue.
Take care guys!
