We weren’t able to use it as it did not work.
Only started using it when it became clear that they were not going to work with us. We are trying to use it and see a way through all the changes but (and more will eventually come forward) it’s not working out. This just isn’t right for a company that claims to be so customer focused.
And they are clear that if you open the box, it is not returnable. They stated that they do not even have the ability to accept returns. It’s not something that they have a process for.
As customers we’re supposed to feel special that we are helping them work through all the bugs and problems? I don’t remember signing up for a beta program here. As you know, more parts are being sent out, a grounding wire, that now everyone will have to take it apart again and install this latest fix?
Again, in what world is that right?
I get you “champion” the company. I’m a big fan as I have stated countless times! But come on man! We don’t want money back!! I just want the machine that we are more comfortable with. We made a mistake. Even willing to take a cheaper refurbished unit and eat the difference. Not trying to get one over on anybody or stick it to the man.
How about you? Are you up for a trade?