Changes to Customer Service Experience Platform

Grobo Support
#1

Good morning everyone.

Our Customer Service team has recently switched from Zendesk software to Freshdesk software to connect with us at support.

Our team goal is to respond to all inquiries within 24 hours and we believe this transition was smooth and for the most part, we believe we caught everyone’s messages. In the event that anyone was missed, our sincere apologies, let us know and we’ll follow up right away. Please post here or email support@grobo.io if we missed you.
We appreciate everyone’s patience as we worked through that process and look forward to helping you all grow!

6 Likes
If you ordered on Oct 23rd or earlier and received a Gen2 unit
#2

You guys have been great. A lot of why I bought a 2nd Grobo was you, Stephen, Bjorn and all the people and the support I know I will need as I just wing it a lot of times.

5 Likes
#3
#4

… #4

- - - [2021-10.28]:

@Todd.grobo,

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Thank-You..1a~~
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5 Likes
#5

Thank you for all your help and support.

3 Likes