I changed water yesterday and the notification is still telling me to change it… This a bug?
Did you cancel the notification when you changed it?
Or did you use the maintenance tab when you drained and filled?
If you canceled the notification please submit a ticket!
Yeah I have 2 notifications that won’t clear my week 6 notification and my water change?
Are you using the app or the website to access?
Try shutting it down and restarting your web browser to see if it will clear!
I think there is a glitch. Mine was doing the same thing. I had to log in on my computer to get it to clear!
Very good to know!
If the app has an issue I usually can bypass it on the web and vice versa!
But if you can’t clear it per suggestions then submitting a ticket is another option.
Hopefully it works though, just waiting to hear back.
Logged back in thru website and they cleared, Thanks
Great news Thanks for replying!
Haven’t set up grobo on pc? Is it an app like on the phone? Or through browser? Think it’s a glitch. Got another notification for week two I closed it but it’s still showing up.
There is an app and a website are you using your phone, laptop or what?
The website would be through your browser and the app is a download.
I have phone app
So log out of the app and log back in and Let me know if it solves the issue.
Mine is doing the same thing since the 6th in the app haven’t tried the web app yet.
Thanks for the update everyone!
It does seem like we have a bug, as we are seeing this several times in our community. Our software team has been made aware and will be squishing asap. Will keep you all updated.
Mine did this as well, this morning it was fixed.
It’s a glitch it’s showing on mine the same
Just chatting with our software team and have an update for you all.
“This error is appearing on our native app only. For the time being please have users dismiss notifications through the web app. An update will be available Tuesday”
So for now, if you log into the web at www.my.grobo.io you will be able to dismiss the notification.
Our software team has pushed a fix for this issue. You should be able to dismiss all notifications in both the web version and the app. Let us know if you run into any further issues.
I noticed that when I went to drain today on the app, it wouldn’t let me start drain again, kept telling me drain was complete. I used the web and it let me drain as manytimes as I wanted.