Support? [Support reporting in!] [RESOLVED]

Anyone got a response from support today? Submitted a ticket around 0630 EDT and no response. Not even a ZENDESK acknowledgement :slightly_frowning_face:

1 Like

#2

- - - [2021-10.18]:

@coffindancer,

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  • (I’m Sorry This Is Happening For No Unknown Reasons): {:frowning:}:

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{:sos:}:

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Smoke_~~ (4)Smoke_Signal..~~Smoke_~~ (1)

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@stephen, @Todd.grobo, @stacey.grobo,

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~~~

@coffindancer,

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  • (There Is A Reason/There Is Always A Reason): (#YouAreWelcome): {:wink:}:

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Any_Time..~~{MyPleasure :sparkling_heart:}:

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2 Likes

Hey @coffindancer,

We are in the process of switching our support platform and I don’t see an email in that system. I’ve alerted the team to follow up with you once we reopen 1st thing in the morning. No worries from my quick look at your pics, but the team will dig into the unit and review your grow journal etc. to give you a better overview of what’s happening.

Thanks for the ping!

Cheers,
Stephen

3 Likes

Thank you Barbara! :heart: @Stephen Thank you for your reply! Hope the new support platform is successful

Regards,
Mike

PS Thanks for all the new recipes! You nailed every seed I have :+1:

4 Likes