New Grobo Not Showing Up

Could someone please give me a little bit of help here. I have to grow bows and love them. I bought a used Grabo today and tried to connect it. Everything went well except, when it goes to connect to my Wi-Fi, everything seems to work well and it says completed. But when I go to my home screen it only shows the original two.

Any ideas how to get my new/used grobo to show up?

Ive done a factory reset to no avail.

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I believe you need to purchase this as I did with my used grobos. But can’t remember if this was the price.

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I have a brand new ph probe i put in it. Thats just. Ph probe and test kit.

I can’t find it on the website but there is a cost to transfer ownership through Grobo. I would submit a ticket and explain the situation and they should be able to help.

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Theyre locked to each user
Contact customer support to get ownership changed to you so you can access that.

Support@grobo.io

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Yep, I thought I remembered reading that you had to contact Grobo to activate a used one. @Todd.grobo

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Thanks all!

Got my diagnostics done by Grobo. As you guys said, I had to call them to get it transferred over.

BTW, Grobo customer support is fantastic.

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