But it’s not allowing me to. It’s saying that it needs to be filled But once I try to fill it. It says it’s at optimal water lvl has been reached and will not allow me to drain it
If your using the website try using the app or vice versa’
If that doesnt work you may need an update!
Here are some instructions for you to update your Grobo’s firmware so it’s operating on the most up-to-date version:
- Open the Grobo App.
- Click on Settings (found on the side menu)
- Click on the About My Grobo button. This will display your unit’s firmware version and tell you if you need to upgrade it or not.
- If an update is required, please click Upgrade.
This process may take up to 15 minutes to complete. DO NOT unplug your Grobo as the update is happening. Your system will turn off the lights in this process. Your User LED will flash. Please do not interrupt this process.
You will see the system restart a few times and the User LED flash different colours. The update is complete once the User LED is pulsing blue again for more than 30 seconds.
To verify that the upgrade has been successful, visit About My Grobo again and it will say you are up-to-date.